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Question

403 error with freshservice app

  • September 23, 2021
  • 1 reply
  • 381 views
marcgeffraysade
Apprentice

Hi,

 

I try to connect my freshservice app on my samsung pad with my google account but it’s not working anymore. i have a 403 error 

i think there is a problem with google device policy.

 

    1 reply

    mmccoy
    Skilled Expert
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    • mmccoy
    • Skilled Expert
    • September 23, 2021

    Tipple check to make sure google is still an authentication source under admin/helpdesk security.

     

    There are several ways to address this issue:

    • Use Private or Incognito mode – This will open a new browser windows that isn’t automatically logged into your personal Google account. 
       
    • Log out – log out of your personal Google account and then log back in using your Champlain Google account
       
    • Use another browser – If you’re logged into your personal account in Chrome, open a Firefox or Internet Explorer and log in to your Champlain Google account
    Regards - M2
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