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Add a 'Agent Portal' Button on ServiceDesk Homepage

  • June 4, 2025
  • 4 replies
  • 52 views
S
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Hi All,

 

Just wondering if anyone has a sampler code to add a “Go to Agent Portal” button or something like it on the ServiceDesk homepage? Something like the below -

 

Thanks in advance.

 

Best answer by ITMike

​@susanmccaughley go to service desk rebranding, in the header add the following css code after the help desk number css.

  {{!--Agent Portal Link--}}
    <div>
      <a href="https://newportal-helpdesk.freshservice.com/a/dashboard/default"  (← this being whatever your portal name is)
   class="agent-portal-button" 
   target="_blank" 
   title="Go to Agent Portal">
   Go to Agent Portal ↗
</a>
    </div>

4 replies

eeha0120
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  • eeha0120Top Contributor ⭐
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  • 867 replies
  • June 4, 2025

Hi.

Interesting. May I ask which would be the Use Case?

Currently, when an Agent logs into FS, they are automatically redirected to Agent portal, not to the Customer’s home page.

 

But anyway, the link would point to https://newportal-helpdesk.freshservice.com/a/dashboard/default

 

 

Best,

Elvis Henriquez
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Contributor
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  • susanmccaughley
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  • 3 replies
  • June 5, 2025

Hi Elvis,

 

Thanks for the response! We have several different workspaces which are all different parts of our business, so sometimes our agents in one workspace will use the requestor portal to raise tickets in a different workspace. We currently have a button within the Agent portal to switch to requestor mode -

So we would like the same ability in the requestor portal, to switch back to agent mode. Essentially closing the loop between agent view → requestor, requestor view → agent. Thanks.

 

Best wishes,

Susan 

ITMike
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  • ITMikeTop Contributor ⭐
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  • 149 replies
  • Answer
  • October 16, 2025

​@susanmccaughley go to service desk rebranding, in the header add the following css code after the help desk number css.

  {{!--Agent Portal Link--}}
    <div>
      <a href="https://newportal-helpdesk.freshservice.com/a/dashboard/default"  (← this being whatever your portal name is)
   class="agent-portal-button" 
   target="_blank" 
   title="Go to Agent Portal">
   Go to Agent Portal ↗
</a>
    </div>

S
Contributor
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  • susanmccaughley
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  • 3 replies
  • October 31, 2025

Hi Mike,

 

It worked! Thank you so much for your help!

 

Best wishes,

Susan

 


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