Hi.

Interesting. May I ask which would be the Use Case?

Currently, when an Agent logs into FS, they are automatically redirected to Agent portal, not to the Customer’s home page.

But anyway, the link would point to https://newportal-helpdesk.freshservice.com/a/dashboard/default

Best,

Hi Elvis,

Thanks for the response! We have several different workspaces which are all different parts of our business, so sometimes our agents in one workspace will use the requestor portal to raise tickets in a different workspace. We currently have a button within the Agent portal to switch to requestor mode -

So we would like the same ability in the requestor portal, to switch back to agent mode. Essentially closing the loop between agent view → requestor, requestor view → agent. Thanks.

Best wishes,

Susan