Hi Support,
Looking through the API reference, I have noticed some discrepancies. One of these is specific to a certain call (https://carecanada.freshservice.com/helpdesk/tickets.json) and the other is more generall (all excerpts taken from http://api.freshservice.com/):
https://carecanada.freshservice.com/helpdesk/tickets.json:
Your documentation claims that the output looks like this:
{
"helpdesk_ticket":{
"cc_email":{
"cc_emails":[
....
When in fact it looks like this:
[
{"cc_email":{
"cc_emails":
.....
I did some digging, and this output is actually the output one would expect using the FreshDesk V2.0 API, but I was under the impression that FreshService and FreshDesk were separate products. Please explain.
General:
"Freshservice APIs have been implemented as plain XML or JSON over HTTP and use the following REST Commands:"
This is entirely false. Trying to use XML returns:
"<hash>
<message>Currently XML is not available! , Please try JSON</message>
</hash>"
When will XML be supported?
