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Question

Can you create a checkbox task list instead of a dropdown box in FreshService

  • August 4, 2025
  • 0 replies
  • 27 views

When a ticket is created and it meets specific criteria, it will auto populate a task list. Is there a way to make these task lists checkboxes instead of dropdown menus? I would like to hit a checkbox to stay this task is completed instead of hitting the drop down and selecting completed. It creates an extra unnecessary step.