Hello,
when my users make a service request to return IT items the system automatically generates a document. but my whole servicedesk and user portal is in Dutch. but the generated reply is in English and so is the email that the users receive.
i can't find the setting to change this. it's really important for my users to receive this in Dutch.
See attached image of the automated response from the system.
Hi, you can try going to a workspace (e.g., IT) > Admin > Email notifications > Requester notifications > Click the highlighted “+” icon shown below (image 1) and then upload the translation in Dutch text (image 2). This will ensure all your email notifications are sent in the language you prefer. Also, you will need to do this for every individual notification.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
