Skip to main content
  • EN

When a Change or Problem is created the Requester search is not working.  You can manually type in the full email address as a work around, but we'd like the names appear below as found in ticket creation.


Hi Derek,


We have had this ask for the “Search a Requester” functionality to auto-populate the requester profiles in Problem and Change requests separately and we’ve already raised a feature enhancement requests each for this. 


We will add your concern as well to the list as well.


Regards,

Pranav B

Team Freshservice

Terms of Use