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Change Ticket ID number

  • February 6, 2016
  • 3 replies
  • 521 views
R
Apprentice

Whenever a ticket is submitted it is numbered with an #INC: followed by a number.


Is there any way to change where it says "INC" to something else?


inc_21552.png
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    3 replies

    F
    Community Debut
    • fd
    • Community Debut
    • June 7, 2016
    Bump. What does "INC" stand for anyways?

     

    C
    Contributor

    INC for Incident

    SR for Service Request

    T
    Community Debut

    Hey Ryan,


    As Charlie


    As per ITIL recommendation we name it such a way and do provide other ITIL modules such as Problem, Change & Release and we do not support custom name for the Ticket types. 

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