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Question

Chatbot in the portal

  • August 7, 2025
  • 1 reply
  • 11 views
Z
Apprentice

I have created a chatbot in Freshdesk using the Freshchat app. I want to see this chatbot in the Freshdesk customer facing portal. However, i cannot find any way to configure the chatbot to appear there… Is there a way to do so? 

If not, what really happens when i publish the chatbot? i cannot find it anywhere outside the chatbot creation page….

Thanks,

Zvi

    1 reply

    N
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    • August 8, 2025

    Hi ​@zeizenberg , I guess it’s better if you reach out to support team. Since it’s not visible on the user portal, it might be some configuration issue. 

    Always happy to help and learn from the community.
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