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Closure notes

  • April 21, 2016
  • 3 replies
  • 191 views
L
Apprentice

When closing a ticket, we would like to enforce the agent to add closure notes to the ticket before being able to actually close it for good. Is this possible?

    This topic has been closed for replies.

    3 replies

    L
    Apprentice
    • luke.pardon87
    • Author
    • Apprentice
    • May 13, 2016

    Ignore - worked it all out

    M
    Community Debut
    • mwilliams
    • Community Debut
    • February 20, 2017

    Can I ask how you managed this please?


    Thanks.

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Hello Williams,


    You could create a custom multi-line text field under Admin -> Ticket fields section and make this mandatory for agents while closing a ticket . This would prompt them to enter the closure notes in this field before closing a ticket.


    image



    Cheers!

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