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COMING SOON! Rethink the way you visualize tickets with refresh table view and new Kanban board

  • November 16, 2021
  • 15 replies
  • 3328 views
Smita 24
Active Contributor
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“Ticket visualization helps cut through the noise and provide clarity to easily comprehend and communicate information”

We are enhancing how you visualize tickets on Freshservice to increase agent efficiency and a clutter-free user experience with:

Introducing Kanban Board for Tickets- You can easily analyze ticket life cycle at different stages for multiple teams on single page to identify work in hand items and eliminate bottlenecks.

Improve speed and flexibility to track issue faster

Enhance collaboration across team and harness full potential of team
Embrace and identify iterations at different stage

 

Ticket table view refresh- We are modernizing user interface that is accessible and inclusive with key enhancements to improve the agent experience.Here is few fantastic ways we are improving work visualization through ticket table view:  

Improve agent productivity by simplifying agent experience and prioritizing issues
  • Improve responsive to requesters by tracking and accessing more information with fewer clicks

     Please note the Ticket Table view UI is only for depiction. We are constantly improving as per feedback received from customers. Learn more

    rashmi.nag
    manns
    D

    15 replies

    kcbates
    Skilled Expert
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    • kcbates
    • Skilled Expert
    • November 16, 2021

    Very excited for this. Visualizing work and implementing WIP limits may increase the velocity in which work gets done!

    Casey B

    W&W AFCO Steel 

    Freshservice Customer

    Casey Bates - Customer Success Manager
    rashmi.nag
    Smita 24
    D
    Community Debut
    • drewbarclay
    • Community Debut
    • November 19, 2021

    If you join the beta test on these new views, can you roll back if anything is broken?

    Smita 24
    S
    Community Debut
    • stijnsimons
    • Community Debut
    • November 19, 2021

    Finally! When will this be available in beta and in public?

    Smita 24
    dawnckhan
    Community Debut
    • dawnckhan
    • Community Debut
    • November 19, 2021

    Big fan of KanBan.   Is there a community early access beta?   How can I get on it?     

    And by soon, how soon will it be publicly available?  

    annapoorna.venketaraman
    Smita 24
    Smita 24
    Active Contributor
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    • Smita 24
    • Author
    • Active Contributor
    • November 20, 2021

    If you join the beta test on these new views, can you roll back if anything is broken?

    Hi Drew, hope you are doing well.During early access phase you will be able to roll Ticket table view back 

     

    Smita 24
    Active Contributor
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    • Smita 24
    • Author
    • Active Contributor
    • November 20, 2021

    Finally! When will this be available in beta and in public?

    Hi @stijnsimons Ticket table view is available for beta, if you have added your account detail you will see refresh table view. Kanban is also available for early access now

    keefe.andrews
    Top Contributor ⭐
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    • keefe.andrewsTop Contributor ⭐
    • Top Contributor ⭐
    • November 21, 2021

    @Smita 24 Looking forward to this feature! I think it can really help visualize the ticket work even better. The filters will also help assess ticket load at a glance. 

    rashmi.nag
    Smita 24
    Smita 24
    Active Contributor
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    • Smita 24
    • Author
    • Active Contributor
    • November 21, 2021

    @Smita 24 Looking forward to this feature! I think it can really help visualize the ticket work even better. The filters will also help assess ticket load at a glance. 

    Hi @keefe.andrews we are glad you find these updates helpful :)

    D
    Apprentice
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    Hello, I’d love to get early/beta access to the new Kanban and ticket list views. Thank you.

    Smita 24
    Smita 24
    Active Contributor
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    • Smita 24
    • Author
    • Active Contributor
    • December 1, 2021

    Hello, I’d love to get early/beta access to the new Kanban and ticket list views. Thank you.

    Hi @davidatndc.org I am afraid to tell you we have closed the nomination for early access now. However could you help raise a ticket on support@freshservice.com with your account details ( URL and admin email address) for us to take this forward? 

    Bewitchingmaker1
    Contributor
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    Lovin’ this view so far. Have had good feedback for staff who work requests that have several parts and take time to close.

    Smita 24
    Zachariah Manyapye
    Community Debut

    Hi there, when will this feature be available?

    Smita 24
    Smita 24
    Active Contributor
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    • Smita 24
    • Author
    • Active Contributor
    • January 11, 2022

    @Zachariah Manyapye 

    Kanban is available now. Ticket table view will be release in phases. We will keep you posted. Please raise a ticket on support@freshservice.com if you don't have access to kanban board for tickets and service requests.

    M
    Community Debut
    • Maxenor
    • Community Debut
    • January 11, 2022

    Hello,

     

    Is this for freshdesk ? If so, how can we access it ? We are very interested in this

    Smita 24
    Smita 24
    Active Contributor
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    • Smita 24
    • Author
    • Active Contributor
    • January 11, 2022

    Hi @Maxenor Unfortunately the post is for Freshservice not Freshdesk. If you are active Freshservice user you can leverage Kanban board for a ticket lifecycle. For our special customers who use both Freshservice and Freshdesk to support internal and external team, we have a exciting new native integration between the apps for smooth collab. Read more

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