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Hi,


I've tried editing the HTML for ticket templates but it never seems to keep all the styling.....

For example in Visual Studio I created a very basic template:

image


What I received in the email for a new ticket notifcation though was :


image


In other tools like Spiceworks etc, copying basic html code from something like Visual Studio has worked flawlessly and the finished template is exactly what I designed.


But the HTML in the Freshservice product just doesn't play ball....


Has anyone had issues like this? Or can point me in the direction of a guide to how Freshservice HTML works in these ticket notifications?!


Thanks,

Scott.


I have the same request.  I would like complete control over the email format and have put together HTML email validated via Litmus and that work well when sending using something like SendGrid.  Lacking this option, do I have the ability to redirect all email alerts to SendGrid via API?

Has there been any further development on this?  We would really like to be able to customize email responses/status updates.  By way of example, we would LOVE if we could customize email alerts that looked like Atlassian status page email notifications. (example below).

 

Any updates?

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