Export On-Call Schedule

Hi.

Are you referring to the On-Call Management feature of FreshService? 

If so, you posted your inquiry in the FreshDesk forum, instead of FreshService.

Is the downloaded ics file 0 bytes size?

I have downloaded it and it contains data and is populated on my calendar client when imported.

Regards,

Export Settings: Double-check your on-call scheduling system's export settings. Make sure it includes all events for the desired timeframe and exports in the correct format (.ics) for Outlook.

Validate File: Open the .ics file in a text editor (like Notepad). You should see event details like titles, dates, and times. If it's empty, the export might be failing.

Importing to Outlook:

Open Outlook desktop app.

Go to "File" > "Open & Export" > "Import/Export" > "Import a file."

Choose "Calendar (.ics or .vcs file)" and browse to your downloaded .ics file.

Click "Finish" to import.

Sometimes users of Bloxstrap say they are facing “lost Bloxstrapps” problems. This does not always mean the app is deleted. Sometimes it means files, settings, or exported data look missing or blank — just like the case where someone exported a schedule file and it opened empty.