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Question

Firewall Policy

  • April 7, 2022
  • 1 reply
  • 577 views
M
Apprentice

Hi, i have a question about firewall policy for Freshservice:

What firewall policy i need to allow for the agent installed on the pc? and for the discovery probe?

 

Thanks to all.

Matteo S.

 

    1 reply

    A
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    • Ammar KB
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    • April 19, 2022

    Hello @Matteo S,

     

    Probe:

    Ports should be enabled in Firewall to allow inbound and outbound transfer :

    ● ICMP to check the device availability

    ● Port TCP/135, TCP/445, and a random port for WMI/DCOM

    ● Port UDP/137 for Name Services

    ● Port TCP/443 for VMWare ESXI Scanning

    ● Port TCP/161 for SNMP Network Devices(Default Port)

    ● Port 22 for SSH

     

    Discovery Agent:

    →Port(443) for Https.

    The Discovery Agent will use their Freshservice URL and https://fstools.freshservice.com to communicate with the FS and for Auto upgradation respectively.

     

    Hope this helps!

     

    Amy | Freshservice Support
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