Freshservice integration with Tableau

Hi Biswajit,

We can use the data connector https://fsbots.freshservice.com/tableau_bridge  to connect Tableau to Freshservice. In Tableau, You can select more and choose the web data connector and then use the bridge URL to load our Analytics Data export file which you can further use to modify the data as per your requirements.

You can use your API key for authentication purposes. You can get your API Key by navigating to your “Profile Settings” under your “Icon” button at the Top Right.

Regards,

Pranav.B

Team Freshservice.

Please check out the out-of-the box Tableau Reporting solution offered by FreshInsights a partner of Freshworks at www.freshinsights.co 

As of today more than 2500 customers of Freshworks have used our services and we would be happy to offer a 21 day trial with your live data feeds being reported at a touch of a button. 

Please reach out to partner@radiare.com for a demo. 

FreshInsights where Analytics is Made Easy!

I can recommend a third-party tool to connect Freshservice and Tableau — Skyvia. This no-coding solution provides integration through a database or cloud data warehouse with automatic schema creation. Then you can connect Tableau to this database or data warehouse easily. Then you can connect Power BI to this database or data warehouse easily.

When I connect to FreshService from Tableau it creates a CSV data extract. The data shows up fine in the preview section on the ‘Data Source’ tab. But when I pull any field (say ‘Priority’ from the FreshService Tickets module) it shows me garbage values in the workbook. Anyone faced similar issue? How did you resolve it?