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I feel like it used to be very straightforward to get assistance with this software. We clicked on the question mark button in the agent interface and could raise a support case with Freshworks support. This morning I’m just trying to open a case about an audit issue and there seems to be no way to do this anymore. 

Its concerning that a company that builds support software seems to be losing their way in terms of how to actually deliver support. 

Has Freshworks removed enterprise support from their enterprise customers or has someone just moved my cheese? How do I open a case with them?
 

You have to talk to the bot, tell it to open a ticket and then it’s going to ask you what’s wrong. The only other way is to email them directly at support@freshservice.com

​@FreshMatt I found the page, if you use the below link it will pull the login page and at the bottom you can still create a ticket. It says MSP’s but it still links back to your original account.


https://msp.support.freshservice.com/support/login

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