How do I configure Freshservice to use the SLA assigned to a Service listed as an Impacted Service in an Incident? I do not see Impacted Service as a Trigger option on an SLA in Admin → SLA and OLA Policies.
In our previous ITSM system we setup SLAs related to the Services, and then selected the Service in the “Affected Service” field - this related the SLA to the Incident based on the Service affected.
Can anyone help?
+14How do I configure Freshservice to use the SLA assigned to a Service listed as an Impacted Service in an Incident? I do not see Impacted Service as a Trigger option on an SLA in Admin → SLA and OLA Policies.
In our previous ITSM system we setup SLAs related to the Services, and then selected the Service in the “Affected Service” field - this related the SLA to the Incident based on the Service affected.
Can anyone help?
There are a event for adding assets to a ticket. A Service in Freshservice is a Asset Object.
I’m hoping there will be more events with the workflow update coming this month.
I am going to re-post this question on the Freshservice product, I appologize.
+14I am going to re-post this question on the Freshservice product, I appologize.
Na no need, admin can move it
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