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How to create nesting dynamic sections in a service item form?

  • November 6, 2025
  • 2 replies
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O
Apprentice
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Hi, I’d like to know if it is possible to create a dynamic section for a custom field which already has a dynamic section added to it in a service item form. I am unable to add nesting dynamic fields and there seems to be no solution article supporting this requirement. Any workaround will also be helpful !!

Best answer by Nav_in

Hey ​@Optimus_prime , we had a similar requirement. Upon checking we found that it is not possible to create a nesting dynamic field in a service item form. Support confirmed the same and said this has been marked as a feature request. However, we found a workaround. This requirement can be achieved by using business rules. You can go to Admin > Business rules for forms > Service item > Create new rule > Service item > Select Service item (from the dropdown) > Set a rule name > set if it is for both agents and requesters or just one of them > Under ‘conditions’ select the condition for the nesting dynamic field to be visible - 

 

 

Then under Actions field > Create new action > Select “Show” followed by the question you wanted to display as shown below: 

 

This will act as a workaround.

    2 replies

    Nav_in
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    • Nav_inTop Contributor ⭐
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    • 83 replies
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    • November 6, 2025

    Hey ​@Optimus_prime , we had a similar requirement. Upon checking we found that it is not possible to create a nesting dynamic field in a service item form. Support confirmed the same and said this has been marked as a feature request. However, we found a workaround. This requirement can be achieved by using business rules. You can go to Admin > Business rules for forms > Service item > Create new rule > Service item > Select Service item (from the dropdown) > Set a rule name > set if it is for both agents and requesters or just one of them > Under ‘conditions’ select the condition for the nesting dynamic field to be visible - 

     

     

    Then under Actions field > Create new action > Select “Show” followed by the question you wanted to display as shown below: 

     

    This will act as a workaround.

    Hope this helps!
    O
    Apprentice
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    • Optimus_prime
    • Author
    • Apprentice
    • 1 reply
    • November 6, 2025

    Thanks ​@Nav_in , that worked!!


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