Skip to main content
  • EN

Hi,

As an agent I receive a notification when a ticket is assigned to me. When I reply to this email, my reply is added as a private note. Can I set up Freshdesk so that my reply is added as a reply on the ticket and emails the requestor my response?

Thanks,

Luke

Are you saying your replying to the notification sent by freshservice that a ticket has been assigned to you?

Are you saying your replying to the notification sent by freshservice that a ticket has been assigned to you?

I think they are asking about the “New Reply Received” email. This is an agent side notification which is triggered separately from a reply. 

Terms of UseAccessibility statement