Hi,
As an agent I receive a notification when a ticket is assigned to me. When I reply to this email, my reply is added as a private note. Can I set up Freshdesk so that my reply is added as a reply on the ticket and emails the requestor my response?
Thanks,
Luke
+9Are you saying your replying to the notification sent by freshservice that a ticket has been assigned to you?
+6Are you saying your replying to the notification sent by freshservice that a ticket has been assigned to you?
I think they are asking about the “New Reply Received” email. This is an agent side notification which is triggered separately from a reply.
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