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Question

Scheduling date/time for new ticket tasks

  • August 26, 2025
  • 0 replies
  • 22 views

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Is there a way to schedule a date and time when creating a new task? Currently when creating new tasks, there is no option to do this and the task is auto assigned a due date. In order to set a custom date and time for the task agents need to create a new task, save it, then go back and edit the task. Only then is the option presented for the agent to set a date and time for the task.