When attempting to resolve a ticket I select send and set as resolved. It takes me back to the que and the ticket is still open. I have to switch it to resolved again. This sends out to resolved emails to the requestor. I use to be able to send and set as resolved. Please help
Question
Send and set as resolved doesnt work
+5It looks like the issue is caused by a Workflow Automator.
Most likely, one of the workflows is changing the ticket status back to “Open” after you use the “Send and set as resolved” action.
It would be a good idea to review the active workflows related to this queue or group to identify which one is overriding the status.
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