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I am about to make a new service catalog with items in it,  but unfortunately did I by a mistake not clone a template but overwrite it instead. So the Thumbnail picture is now gone - no where to be found :( 

Can I, in anyway find the Freshservice default Icons for service catalogs somewhere? 

I don´t think this will be the last time, and I really need a mobilephone Icon :D 

 

Please help us out 

Interested in this, I am not sure where I should be finding all these icons for our service catalog

Is there a central location these can be made available, they would be useful to fresh service customers.

Hi @Debbie Larsen - I am on the old portal page design so I went over to my Portal Customization module and I found these entries that might help you.  It’s not a list of the elements but maybe you can play around with the category_id until you find a phone?  TBH IDK if there is one or not - lol.

As you can see here, I changed the labels but nothing else.

      {% if portal.support_service_catalog_feature?%}

      <li id="portal_service_catalog">

       <a href={{portal.service_catalog_items_url}} class="quick-link-widgets">

      <!---copy for reference  <a href={{"https://tyourinstance].freshservice.com/support/catalog/items?category_id=17000139088"}} class="quick-link-widgets">  --->

            <!--- <a href={{"https://!yourinstance].freshservice.com/support/catalog/items"}} class="quick-link-widgets">  --->

          <span class="circle">

            <span class="icon-request-service"></span>

          </span>

          <h3><!---old edited by Bryn 18 Aug 2022 {% translate portal.request_service %}--> Request Service</h3>

          <h5><!---old edited by Bryn 18 Aug 2022 {% translate portal.request_service_desc %}--> Submit request to get a new MSI</h5>

        </a>

      </li>

      {%endif%} 

 

Unfortunately it’s just this ugly thing

 

HTH

Bryn at CYDEF.ca

Hi @Debbie Larsen 

Not sure if this is getting you closer to what you are looking for but …

We are using the original portal design and layout so I went into Portal Rebranding and copied that segment out.  As you can see I modded the labels but left the icon unchanged - mostly bc I didn’t have anything to change it to.

It’s possible you could play around with the CATEGORY_ID until you find one you like...

 

{% if portal.support_service_catalog_feature?%}

      <li id="portal_service_catalog">

       <a href={{portal.service_catalog_items_url}} class="quick-link-widgets">

      <!---copy for reference  <a href={{"https://tyourinstance].freshservice.com/support/catalog/items?category_id=17000139088"}} class="quick-link-widgets">  --->

            <!--- <a href={{"https://!yourinstance].freshservice.com/support/catalog/items"}} class="quick-link-widgets">  --->

          <span class="circle">

            <span class="icon-request-service"></span>

          </span>

          <h3><!---old edited by Bryn 18 Aug 2022 {% translate portal.request_service %}--> Request Service</h3>

          <h5><!---old edited by Bryn 18 Aug 2022 {% translate portal.request_service_desc %}--> Submit request to get a new MSI, deprecate computers or get help with ESET or SMON </h5>

        </a>

      </li>

{%endif%} 
 

It’s this original thing

 

HTH

Bryn at CYDEF.ca

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