Ticket field - dropdown - allow users to select multiple entries

@Kyle J. it’s a great question (and sadly I don’t know the answer). I’m very interested in the typical use case for this though and whether there are any adverse effects of being able to do so. For example, “hedge betting” for the category when unsure (and the impact on ticket routing) or what happens with related reporting and analytics. This might not be your desired use case though, so keen to understand. Thanks :)

@manns Here’s the scenario for this request. I have 100 devices and there’s an issue affecting 5 of them. I want to create one ticket then select those 5 devices with the issue. When doing this, I can run a report with a contains query so it covers all tickets associated with a specific device. Right now I will need to create 5 separate tickets for a single issue. Never good. I reached out to Support and received a response stating this is not possible. Bummer.

@Kyle J. I’ve queried this as it seems like a “parent ticket” situation (but I’m not a solution expert). Let’s see.

Hello @Kyle J. 

Hope you are well,

If you can navigate to Admin-->Field Manager-->Form fields, You can add Multi-Dropdown field in the Ticket field and make sure it is visible to Requester, This way you should be able to select multiple entries from the Dropdown.

Hope this helps!