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Filter Conversations From Labels

  • March 28, 2023
  • 1 reply
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kevin.c
Apprentice
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Hi Freshworks Team,

We have a customer that wants to filter conversations based on labels. So if we filter based on the Feature Request label, conversations that have been labeled as Feature Request can be shown in the chat list.

The ability to make a custom view by the label.


Thank you.

Best answer by Ukolluru

Hi @kevin.c,

Welcome to the Freshworks Community. The filters based on the Labels to create a View is presently not available.

Please feel free to post this idea on this topic so our product team can assess its popularity and build this in the future.

 

Regards,

alyssia.correa
triyosigirinda
Mykola Zhuravel

1 reply

Ukolluru
Community Debut
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  • Ukolluru
  • Community Debut
  • Answer
  • April 11, 2023

Hi @kevin.c,

Welcome to the Freshworks Community. The filters based on the Labels to create a View is presently not available.

Please feel free to post this idea on this topic so our product team can assess its popularity and build this in the future.

 

Regards,

Regards, Usha Freshworks Professional Services.
alyssia.correa
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