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Question

Freshchat api rejects my token

  • Jun 9, 2026 2:59 PM UTC
  • 0 replies
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Hello. I got my token for freshchat from “Personal Settings > API Settings”, but it works for some endpoint and for others it doesn’t.

It works for asd.freshchat.com/v2/users but not for asd.freshchat.com/v2/conversations

The last one, responds with this message:

{
"error_code": 403,
"error_message": "javax.security.sasl.AuthenticationException: Auth failure",
"success": false
}

Thanks
 

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