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Question

Freshchat memory usage

  • Sep 26, 2025 8:53 AM UTC
  • 3 replies
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Apprentice
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Hi,I seem to have an issue with Freshchat using an excessive amount of memory when I’m in Freshservice.  Firefox profiler shows it using 1GB on its own.  Anyone else seen anything similar?  It’s kind of out of control, and I was wondering whether anyone had any tips for reining it in?

Thanks for any ideas.

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3 replies

Apprentice
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  • ewgnickp
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  • Apprentice
  • Sep 26, 2025 9:02 AM UTC

This is with 1 tab open in Freshservice:
 

That cannot be right.

Apprentice
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  • ewgnickp
  • Author
  • Apprentice
  • Sep 26, 2025 10:45 AM UTC

OK, problem appears specific to Firefox, which is a pain.  Launching Fresh under Chrome shows less than 80MB being consumed by Freshchat, so I’m not sure what’s going on.

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  • cdole
  • Active Contributor
  • Dec 12, 2025 4:58 PM UTC

I have the same issue in Chrome.   The browser was using over 5 GB of RAM so I did a chrome://restart.  After that it was still using 2 GB with maybe 15 tabs.  Thee chrome task manager shows subrame: freshchat using 1.5 GB from a fresh start!

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