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WhatsApp blasting message

  • Jul 17, 2023 10:05 AM UTC
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Hi there,

Is it possible to send a blasting message on WhatsApp Business account by Freshchat?

Best answer by Surya_narayanan

Hi @aldo , If you are looking for campaign like feature for the whatsapp channel within Freshchat, I can confirm the same is possible. Please refer to the below article for information regarding the same.

 

https://crmsupport.freshworks.com/en/support/solutions/articles/50000003718-how-to-create-whatsapp-campaigns-

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    5 replies

    Surya_narayanan
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    Hi @aldo , If you are looking for campaign like feature for the whatsapp channel within Freshchat, I can confirm the same is possible. Please refer to the below article for information regarding the same.

     

    https://crmsupport.freshworks.com/en/support/solutions/articles/50000003718-how-to-create-whatsapp-campaigns-

      Skilled Expert
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      • aldo
      • Author
      • Skilled Expert
      • Oct 27, 2023 3:05 AM UTC

      Hi @Surya_narayanan , thank you for your reference. 😃

        lilyava2314
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        • lilyava2314
        • Community Debut
        • Jul 29, 2025 7:44 PM UTC

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        chaoselli
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        • chaoselli
        • Community Debut
        • Aug 5, 2025 9:48 PM UTC

        Hi there,

        Is it possible to send a blasting message on WhatsApp Business account and luck57 by Freshchat?

        As of now, Freshchat (by Freshworks) does not directly support sending bulk or blasting messages through WhatsApp Business. Here’s a breakdown of why and what’s possible:

        ❌ What You can’t do:

        • Freshchat doesn’t allow message blasting or mass broadcasting via WhatsApp due to WhatsApp Business API restrictions. WhatsApp has strict rules against spammy bulk messaging to protect user experience.

        blakeblossom
        Community Debut
        • blakeblossom
        • Community Debut
        • Aug 21, 2025 9:51 PM UTC

        Hi @aldo , If you are looking for campaign like feature for the whatsapp channel within Freshchat, I can confirm the same is possible. Please refer to the below article for information regarding the same.

         

        :https://crmsupport.freshworks.com/en/support/solutions/articles/50000003718-how-to-create-whatsapp-campaigns-

        Is this also supported by the WhatsApp business or is it only capable of working with the official whatsapp app?

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