how can we send a group notification email once a child ticket has been assigned to an agent group . to ensure that all relevant team members receive the notification promptly.
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Greetings
I understand your request to send a notification to a group when a child ticket is created. Nonetheless, there is no need to configure separate settings for child tickets. The default email notification for agents to receive notifications for ticket assignments in Freshdesk will suffice for both parent and child tickets.
Feel free to let me know if you are looking for something specific.
Thank you.
Sujitha Dhanaseelan.
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