PlaceHolders for Log Time field Feature request

  • 16 November 2022
  • 3 replies



I’m trying to have an email sent to the billing group that contains information for invoicing my customers.  I was able to have an automated email containing placeholders for most of the info required,  but I would need these 2  fields from the Logtime portion to be added in the email.

Are you able to create a PlaceHolder for these fields?



3 replies

Userlevel 2
Badge +3

Hi @michelc 

Welcome to Freshworks Community :)

We understand your concern here, Did you get a chance to refer to the list of Dynamic Placeholders:, Where we have a placeholder which helps you in retrieving the total time tracked in a ticket.


Placeholder: {{ticket.total_time_spent}}

Description: Total time tracked in the ticket

Dynamic placeholder

There are a few other placeholders which you can explore to see if they suit your business needs. Kindly refer to the above article and see if that helps.

Here’s to you
Vidya D

Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :) 


Hi Vidya,


yes I have tried, but I need to also include the “On” and “Note” portion.







any updates on the PlaceHolders for Log Time field?