Hello @c.ziobro !

We acknowledge the issue you've encountered and will ensure that a member of our customer support team addresses your query. 

Do you have any news?

Anyone ?

did you put in a support ticket here?: https://support.freshservice.com/en/support/home

I have always received a timely response when submitting tickets there.

Hello Christophe,

Greetings for the day. :)

We apologize for the delay in getting back to you here. We can see that we have addressed the reported issue via the ticket, https://support.freshdesk.com/support/tickets/14139930 you raised with us. In case you encounter any issues in the future, feel free to reach back to us and we would be happy to help.

Have a wonderful day.

Cheers,

I have this problem over and over -- every 4 months.  This should not happen. This is a defect at freshdesk.   This is a software generated issue because their system erroneously detects some spamming issue.  It is wrong every time.

Either stop the problem form happening (fix it) OR, give the Freshdesk customer the access to remove the error and permit customers to submit tickets.

The people at Freshdesk have no concept that this error message makes my company look bad as customers do not understand that this is a problem with FRESHDESK, not a problem with my company.

Looks like this has been a long-time issue per this thread.  We are setting up a new instance and have had the problem twice so far in a couple of weeks.  We have another, established FS instance, where we never had the problem, but I can’t figure out what might be causing it with this one, and they can’t/won’t help at this time.  They have passed on a suggestion to their product team but currently cannot help by telling us what might be causing it or telling us when it happens -- customers just cannot create tickets when it occurs.  Hoping they can come up with something as simply blocking customers is not going to work.

Hi @nick.babiak,

Greetings from Freshworks community. Please share your Freshdesk account URL in direct message or email us at Support@freshdesk.com and we can have this checked and get back.