When a customers try to opne a tickect they receive this message
"We are sorry. You have been restricted from accessing this helpdesk page"
Our url access is: rubika.freshdesk.com
Can you help me please ?
BR.
We are sorry. You have been restricted from accessing this helpdesk page.
+1
Userlevel 5
+7
- Community Manager
- 89 replies
-
16 May 2023
Hello
We acknowledge the issue you've encountered and will ensure that a member of our customer support team addresses your query.
+1
Do you have any news?
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Anyone ?
did you put in a support ticket here?: https://support.freshservice.com/en/support/home
I have always received a timely response when submitting tickets there.
Userlevel 5
+9
- Community Manager
- 581 replies
-
24 July 2023
Hello Christophe,
Greetings for the day. :)
We apologize for the delay in getting back to you here. We can see that we have addressed the reported issue via the ticket, https://support.freshdesk.com/support/tickets/14139930 you raised with us. In case you encounter any issues in the future, feel free to reach back to us and we would be happy to help.
Have a wonderful day.
Cheers,
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