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NinjaOne: Error Fetching Organizations - Error when refreshsing a ticket

  • March 12, 2026
  • 3 replies
  • 30 views
Vanderdecken
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Is anyone working with NinjaOne and Freshervice. 

I am having problems updating the ticket as I am getting the error box in the upper right corner in red that says “NinjaOne: error fetching organizations” - I ask with a ticket to NinjaOne but they referred me back to Freshservice.

The basic problem is that is it not updating the status and priority of the ticket and I am not sure why except that it give that error message.

I can get NinjaOne to create a ticket, it just seems to be unhappy updating the ticket.

 

 

Remember to focus on training all of your staff. Zest - A Fresh Perspective - Check us out at ZestCo.uk / Or on YouTube https://www.youtube.com/@Zest-AFreshPerspective

3 replies

eeha0120
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  • eeha0120Top Contributor ⭐
  • Top Contributor ⭐
  • March 12, 2026

Hi.

Are you updating via API?

Are you using the parameter bypass_mandatory?

That’s what currently comes to my mind with this.

You may refer to this:

 

Best,

Elvis Henriquez
Vanderdecken
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  • VanderdeckenTop Contributor ⭐
  • Author
  • Top Contributor ⭐
  • March 12, 2026

No, I think i am just updating using the NinjaOne app to create the tickets. It creates the ticket, but I get that error message when I refresh or just look at the ticket details.

Thank you for helping.

Remember to focus on training all of your staff. Zest - A Fresh Perspective - Check us out at ZestCo.uk / Or on YouTube https://www.youtube.com/@Zest-AFreshPerspective
mrjohn-23
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  • mrjohn-23
  • March 12, 2026

It sounds like the integration might be failing during the organization mapping step. I’d check if the organizations in Freshservice are properly synced or mapped with NinjaOne, and also verify the API permissions used by the integration. Sometimes re-authorizing the integration or refreshing the API token fixes the “error fetching organizations” issue.

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