Solution Translations

For what it's worth, I tried changing my language settings, and it does not appear Freshdesk has a solution for providing translations of its own content (apart from the basic layout elements).

Hi Phil,

Thanks for the suggestion, the idea you proposed is vey much in our plan. We are thinking of integrating with a translation service provider, and once that's done, you'll have an option where you could have your Knowledge Base content in various languages.

Since we haven't finalized a partner for this yet, and also not finalized the requirements completely, I can't promise an ETA on this yet. But, thanks for the feedback, we'll let you know once we have more information on this. 

Regards,

Sugan

This is something I would be very interested in as well. Just a basic system like the email templates with tabs for the languages we want to support. We have both Swedish and English speaking customers using our product and we want to be able to provide information to both these groups.

Has there been any update regarding Fresdesk's plans for this?

Regards,

Ulrik

In the interim, is it possible for customers to embed, for example, a Google Translate widget on their freshdesk site via branding?

And if we already have the translation of our articles, how can we enable that on the portal automatically based on the customer language setting (like for the email notification and the portal language)?

Having the ability to translate ourselves canned response or solution articles like we already can for notification emails would be great. As it is right now, I have all of my canned response created three times in different languages.

We are very interested in this feature request. This is a key feature that we need in order to continue using the solution articles.

Freshdesk: is there a time plan for this or is it even being considered as a feature in your product?

We need this feature as well. It's only marginally a multi-language helpdesk if I have to ask my customers to wade through other langauges to find their solutions. I already have the translations, so only need the mechanism for the customer to switch languages and see a different set of Solutions.

We won't upgrade to Garden profile without this feature, it's unuseful for us

We are also waiting for the possibility to translate.

Can you tell us if this feature is coming or not?

Any news on this please? I just downgraded from Garden finding out multi-language on Solutions was not possible.

Same here! VERY important for us!!!

OneSky has an integration in their system to pull in Fresh Desk articles...  But then I still don't think it would be easy for Fresh Desk customers to switch languages in the Fresh Desk's solution help center?

We are translating our application.  We need our support center in multiple languages.

Not only that, but our English solutions are changing almost daily based on our agile development philosophy.  So we'll need tight version control so our in-house translators (not a third party) can look at only the changes and make the necessary modifications to their translations.

So the question is, will Fresh Desk build this, or are we going to need to wait for some startup to nail that Niche (version control translation help centers) then integrate with Fresh Desk?

Hold on a minute, Transifex seems to have the issue of showing multiple languages in Fresh Desk completely solved, here.  Take a look at their sample page here, and look for the language selector in the lower right corner.  That had better switch automatically based on browser language though.  If it doesn't it's pretty useless.  Maybe it can be modified if it doesn't...?

I wonder if Transifex has the aggressive version control reporting we need...

Great news! We are currently working on building Multilingual Support for Knowledge Base and we are in the final phase of development. Once we roll out the feature, you will be able to seamlessly create articles in multiple languages from a single portal. On the user side (customer portal), the language will be automatically detected based on the user and additionally they will also have the option to switch between other supported languages.

Watch this space and you will soon hear from us. Cheers :)