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New Idea

A few ideas for the service catalog.

Related products:Freshservice
  • February 13, 2026
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Rich Downey
Apprentice
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  1. The description field at the top of the page - Have this opened by default. With the fact you cannot add images to a content field, I have some information with images and then have to note in the content field to look in the description area.
     
  2. Be able to add images to Content fields - Having images in the content so we can add images to be able to explain things to users.
     
  3. Service Catalog item listing - Being able to change how the list of service catalog items are listed, maybe change to two column’s. The main reason is how limited this area is for text. I have had to rethink some of the word of some to get it down to enough characters so it is not truncated.
  4. Edit or disable popular items - I would rather disable to popular items and let users see the full list when they load the page.