Hi,
We've moved recently from Teamwork /desk (https://www.teamwork.com/desk) and so far we are very much enjoying the switch.
I'm not sure if this is the right place for this kind of thing, but here are some issues/features we'd like to see:
Tickets:
- We'd like to be able to change the customer of a ticket. Often, we are emailed directly as individuals and copy in our support email in our replies. We'd like to be able to set the customer of the ticket to the actual customer.
- Teamwork has a lovely feature that shows when another agent is looking at the ticket and most importantly, warns you when another agent has started replying to the ticket.
- Our agents work on huge screens. Regularly, the "update" button at the bottom of the Properties panel is missed. They're making changes and it feels as though it should be an AJAX save because the button is so far away from the form.
https://targetis.freshdesk.com/a/agents/{agent_id}
Avatars do not honour uploaded ratios/crop to suit available area
These are just a few, I'm not wanting to SPAM the community if this isn't the kind of feedback you want or the right place to put it.
