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A newbie guide for agents

Related products:Freshdesk
  • January 9, 2012
  • 3 replies
  • 26 views
A
Apprentice

I need a easy way to explain for my agents how they should use Freshdesk.

 

I also self have problem to understand the basic mail flow and how I should use it. 

 

Example: What means with open, progress, resolved, closed? 

 

Practical examples.

3 replies

S
Community Debut
  • sloyd
  • Community Debut
  • December 12, 2016

Was this ever resolved? If so, can you please share the guide with me? Thanks!

S
Contributor

Hello there,


Can you look at http://training.freshdesk.com/support/solutions and see if this helps you?


Thanks,

Sudha

prashanthini.mande
Community Debut

Andreas, Shanna - please try Freshdesk Academy


It has in-depth, interactive training materials for agents and admins that cover all the basic topics with examples.


Thanks,
Prashanthini

Check out Freshworks Academy
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