When the agent compiles a New Ticket / New Email, the ticket ID is not yet known so they cannot enter something like Case [#{{ticket.id}}] - blah blah as its Subject.
Therefore, in case the requester replies in a way that their email does not include In-Reply-To or References headers ( as per https://support.freshdesk.com/support/solutions/articles/218456-why-is-a-customer-s-reply-to-a-ticket-creating-a-new-ticket-email-threading- ) we don't have a ticket ID in the requester's reply for proper threading.
I would like an option to instruct Freshdesk to prepend that [#{{ticket.id}}] in the Subject typed by the agent.
