Abandon Rate is a KPI that is basic in call center platforms. Yet, there is not a metric with this value, which means the end user gets to “do math” and calculate the abandonment rate. This metric should be visible on the dashboard and in the reporting-analytics.
Closed
Abandon Rate in Reporting
+2Join the Community
Already have an account? Login
Welcome back to Freshworks Community
No account yet? Create an account
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.