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Ability for approvers and users on a ticket cc to see attachments

Related products:Freshservice
  • Sep 25, 2019 2:27 PM UTC
  • 1 reply
  • 24 views

I'd like the ability for service request approvers to be able to see ticket attachments as part of their approval workflow.    Similarly, users who have been added as a cc on a ticket should be able to view the attachments.

1 reply

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  • Contributor
  • Sep 28, 2019 8:50 PM UTC

this has been requested before.. its SUPER annoying I'm really hoping they fix it