It would be great if the chat bot could have some kind of logic to view whether or not there are 0 agents online for chats. If there are 0 agents online I’d like the bot to be able to auto-create tickets on the customer’s behalf.
Right now the main way to “rescue” chats where no agents are online, is to build a time-based Advanced Automation. However, I’d rather my customer not sit for 20 minutes (or whatever designated time in Advanced Automations) before getting a ticket auto-created. Plus, sometimes we have long chat queues, so lowering this number from 20 minutes to something smaller creates a risk for creating tickets for queued chats, which we do not want to do.
