We just had an incident where a end user put average feedback as a joke response but wanted to edit it after.
However after discussing with Freshservice chat support it appears you can't do this.
I am requesting some form of feature to allow the customer or a designated manager to be able to edit or delete survey feedback.
I also think this is a good idea, we have a lot of customers pressing the wrong side since it’s common in their country that the scale is reversed
This affects our agents and the way the manager thinks about the survey
+1I agree as well. If we could have the ability to remove negative surveys off agents would be helpful.
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