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Ability for Requestors to opt out of notifications

Related products:Freshdesk
  • August 7, 2019
  • 0 replies
  • 9 views

Most of our customers like getting the Ticket Created notification emails, but some do not.

Is there a way for Customers / Requestors to opt - out of receiving these emails?

Right now it appears to be an all-or-nothing global setting.

Thanks,

-A