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Ability to add articles to Knowledge Base directly from Freshdesk

Related products:Freshdesk
  • December 5, 2012
  • 4 replies
  • 44 views
P
Apprentice
Although the solution articles state that you can just reply to a ticket and Bcc the kbase email address to insert an article into solutions as a draft, this feature does not work.  It seems you can only insert a draft solution by email using your email program (outlook etc).  Having the ability to just Bcc the kbase email address would be much better.

Hope this can be fixed soon.

4 replies

W
Contributor
  • withoude
  • Contributor
  • December 10, 2012
I believe you need to cc it, not bcc it.

bcc is not yet supported by freshdesk.
A
Contributor

This is a problem, cc: bbc: or a: doensn't works

Only from mail client and not from web

annapoorna.venketaraman
Skilled Expert
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Hey guys,


Whenever you try to forward something to the kbase id, the email from which you are doing it should be a registered agent email. Otherwise this wouldn't work. 


Hope that is clear. Please keep writing in to us here. 


Thanks,

Annapoorna 

Head of Community
A
Contributor

Sorry @annapporna but by web we use our generic support address. We can't use another, and with this it doesn't work. We MUST use only email client.

Can you add support "support email" into "email settings" panel? Otherwise is unuseful for us

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