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New Idea

Ability to add Conditions to Shared Fields per service item

Related products:Freshservice
  • May 13, 2026
  • 0 replies
  • 12 views

Hubert.Panszczyk
Top Contributor ⭐
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Currently, shared fields can have Conditions added, but this is applied globally to every service item. It would be great to have the ability to add Conditions directly inside a specific service item to a shared field, so that the condition would apply only to that particular service item.

In service item:


In shared field manager: