I was trying to set up holidays for 2023 and noticed the calendar does not extend beyond Dec 2022. I needed to set up a New Years holiday for Jan 1-2 as my team is out of office and we will be using an automation based on business hours/holidays.

FreshDesk support informed me that “The calender will only be available on Jan 1st 2023 as it is a system predefined set-up which cannot be over-rided”. I think it is important to be able to set this up prior to the new calendar year. My team is diligent and plans ahead. 

Very inconvenient for us as we’ll need to login over the weekend and set this up on January 1. We’ll potentially be missing out on informing clients about our availability before we can set this up on Jan 1. Additionally, this is unnecessary time spent by my team on a holiday weekend when we could have set this up during the work week.