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New Idea

Ability to add multiple requesters to tickets

Related products:Freshservice
  • November 2, 2022
  • 2 replies
  • 139 views

KrisC
Skilled Expert
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Hello again,

 

It would be a very beneficial to add multiple requesters to a ticket from a workflow. Use case is our onboarding workflow. We have several stakeholders that need to see the ticket details, currently we are sending an email with the ticket details from a workflow but it would be much nicer for them to be able to just view the ticket as if they requested it and be able to add comments to it. The public ticket view works but its very plain and not very detailed on what's going on. If we could add multiple requesters to a ticket so they get notified as well as can see the ticket fully it would be a great addition plus emails get lost and sometimes the onboard doesn't happen for a few weeks and it gets forgotten. 

2 replies

raymondcanilao
Top Contributor ⭐
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  • Top Contributor ⭐
  • November 3, 2022

Does adding cc to the ticket not fit with you?


KrisC
Skilled Expert
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  • Author
  • Skilled Expert
  • November 3, 2022

Does adding cc to the ticket not fit with you?

No as they can’t view the ticket they only get updates on it. Using the new share feature offered would be awesome if a workflow could add it as well.