Closed for Voting
Ability to add note and update ticket.
Hello,
Please could we get some implementation for the option to “add note and update ticket” like we have “add note and set status”.
We move tickets about to agents and add a note to say what we want that agent to do, I have to add note click update, then make sure to remember to click update ticket as well. It’s just multiple clicks to do something quite simple.
We’d like to set the category and agent, then type the note and click “add note and update ticket”.
Thanks
Join the Community
Already have an account? Login
Welcome back to Freshworks Community
No account yet? Create an account
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

