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Ability to Add Tasks and Internal Alerts in Freshdesk

Related products:Freshdesk
  • September 3, 2016
  • 7 replies
  • 28 views
A
Contributor
Would be helpful to have the ability to create tasks and internal alerts in Freshdesk. 1) Customer service teams usually have a wide range of tasks across different departments. It would be helpful if tasks can be set (with dates) and viewed from within Freshdesk. 2) It would be great if managers could send internal alerts to agents when an update or service issue occurs. The alerts could be shown in Freshdesk as an alert.

7 replies

A
Contributor

Hi Adam,


Thanks for the great idea! Will pick this up as and when we see a growing interest in this request. 


Thanks,

Arvind.

A
Contributor
Couldn't agree more. Let's see if others experience a need for this.
T
Contributor
+1 for internal alerts and/or some kind of announcement board within the dashboard

 

J
Contributor
  • jill.cantrell
  • Contributor
  • February 8, 2018

+1 for this, it would be incredibly helpful to have task reminders.  This would allow us to close tickets, but still have follow up reminders set if we need them, or other tasks that aren't client-facing, but for instance, tasks to update our personal website. REALLY really important and could help our entire team if we had this. 

B
Community Debut

I definitely like this idea of having task reminders, so that tickets could be closed. 

aravind.sundararajan
Skilled Expert
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Hi,


We already have the reminder functionality coupled with the To-Do items on the ticket page. For more details, please visit To-Do reminders .


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
aravind.sundararajan
Skilled Expert
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Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
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