Lots of times customers leave voicemails regarding a ticket that is already open. Right now, it is not possible for me to merge that voicemail ticket wtih the existing ticket, to have everything "tracked" so to speak under a single ticket subject matter or topic.
It's possible to merge the two tickets; however, the embedded voicemail does not retain after the merging is complete.
It is also not possible to export or SAVE AS or save down the embedded voicemail messages. While I love that they are embedded and play when I press the play button, I find benefit to on occasion have the ability to save/export the message as well.
Thank you,
-june
