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Ability to allow end users to deactivate their profiles

Related products:Freshdesk
  • March 9, 2017
  • 2 replies
  • 17 views

Hi There, 


I've had lots of complaints from my customers about them activating their end user accounts(Profiles) and then later they want it deactivated.  There should be a way for them to do it and with a message " Are you sure you want to deactivate your account" Once clicked it should to agents.  


If they want it reactivated they should just have to log back in. Kinda like deleting Facebook. 


Hope to see this added 

2 replies

  • Community Debut
  • November 5, 2019
to end

Hello Folks,


Apologies for the delay in response.


We currently do not have an option for a user to deactivate their profile via the portal. But this seems to be an interesting idea. We’ll definitely pass on the feedback.


Cheers!