Skip to main content
Closed for Voting

Ability to analyze data from canned forms?

Related products:Freshdesk
  • November 8, 2019
  • 4 replies
  • 45 views
V
Apprentice

Is there any way to analyze the data from canned forms? We'd love to gain insights on the responses that people give to the forms.

4 replies

aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

Hello,


At the moment, we don't have any metric/insights around the usage of Canned Forms. Ever since we launched Canned Forms, we've been receiving tonnes of valuable feedback from our users, as you see here on this thread.  We've plans to enhance the functionality based on the feedback we've received so far. 


I'm quite interested to know what kind of insights you'd like to see. Would you like to see an aggregated result of a particular form to understand what choices people generally choose? 


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    V
    Apprentice
    • victoria_17086
    • Author
    • Apprentice
    • November 11, 2019

    Hi! Yes, one of the forms is used to track the maintenance calls for our clients. It would be good to analyze which client has the most calls, or what equipment has the most service issues so we can strategize about where to send our techs, what clients may need equipment updated, etc.

      N
      Community Debut

      Hey Victoria,


      Thank you for your feedback! 


      This seems to be a thoughful ask. We'll pass on your feedback as a feature request and keep you posted if we have any progress on the same. 


      Cheers!

        L
        Apprentice
        Forum|alt.badge.img+1
        • Laura2857
        • Apprentice
        • May 18, 2022

        Hi Freskdesk, 

         

        Is there any update on this request? I need the customer ability to upload attachments in a Canned Form and also for that data to be stored into a central area (i.e. downloadable spreadsheet, folder with attachments stored).

         

        For us specifically, we want a Canned Form to be a Claim template for customers to fill in and attach cost invoices, then we can download the Claim submission data in bulk on a monthly basis to process.

        Thanks,

          Terms of UseAccessibility statement