Dear freshservice.
We just started to work with your tooling, but we find that some relatively straightforward things are missing.
The dashboard functionality is relatively limited. While I can create a widget showing "open and pending tickets", there is no ability to create one what will also show tickets with our custom-status: "on-hold"
The "show all unresolved" option works for these statuses, but I want to limit these for my group or for me personally.
Could you please add a filter-option to the widget list? So we can define ourselves what statuses or other objects we find important?
Best regards, Jacco
